Fidelity Services Group
Pinetown, KwaZulu-Natal
Permanent
Apply
Posted 07 June 2024 – Closing Date 12 June 2024
Share this vacancy on Social Media:
Job Details
Minimum experienceMid-Senior
Company primary industrySecurity and Investigations
Job functional areaManagement
Job Description
Fidelity ADT seeks to attract a seasoned General Manager to provide leadership and drive performance for the Residential and Small Business unit for their area. The role encompasses responsibility for sales, technical installation, technical servicing, localized community schemes, administration and EHS. The incumbent has full P&L responsibility for the business unit. The ideal candidate is to create a positive and productive working environment. Ensuring team collaboration during tasks and projects.
Minimum qualifications and experience:
University Degree (BCom. or similar)- Post-graduate qualification highly advantageous
Minimum 3- 5 years’ experience in Senior Management role with Sales and Customer Service
Sales metrics, Financial management and analytics, Business systems and processes
Financial knowledge of Budgets, forecasting and Profit and Loss
Grade B Security Certificate – (existing or to be obtained on appointment)
Experience in the Security Industry preferred
Duties & Responsibilities:
Leadership
To consistently provide strong leadership of the Region and all staff.
To communicate with passion the vision and strategy of the Region and its performance.
To make timely, considered decisions for the long-term success growth and development of the Region.
Financial Management:
Full responsibility for Profit and Loss Centre to ensure profitability is sustained and growth is achieved
Budgetary planning including revenue and capital expenditures.
Reviews and analyses of activities such as costs, operations (e.g. vehicle cost per customer) and forecast data to determine department or division progress toward stated goals and objectives.
Manage effective collections for the Region
Sales:
Achieve sales targets per each sales channel
New Unit sales
Targeted RPU
Technical revenue
Maintain acceptable margins – manage discounts and technical efficiency
Management of reconnection rate – in conjunction with Customer Contact Centre
Drives efficiency and effectiveness of in-house sales teams in conjunction with Regional Sales Manager and National Sales Executive
Oversees efficiency and effectiveness of in-house sales teams in conjunction with the Direct Sales team
Drives efficiency of and technical teams in conjunction with Regional Technical Managers
Business generation:
Strategy design to grow the business appropriate to the Region and Branches
Localized Security Scheme (LSS) – management of overall profitability and taking appropriate business decision to ensure long term sustainability
Intervention in unprofitable areas or LSS to ensure minimum profitability goals are achieved – this could include closure of unprofitable areas
Exploring and evaluating green-fields areas for expansion of the business
Exploring and evaluating acquisition opportunities
Resolving deadlocks, causing blockages to business flow.
Planning effectively, instituting short- and long-term planning.
Strategic planning, understanding external factors.
Tactical planning, identify specific actions to achieve long-term goals.
Contingency planning, preparing an alternative plan that may be followed in case of unexpected events.
Region and Branch management:
Looking to the short-medium future of the business and making key recommendations for technology, resource and skill allocation and utilization
Clear communication and implementation of strategy across the Region and Branches
Manage attrition rates down
Ensure development of tactical programs to pursue targeted goals and objectives.
Monitor overall operational delivery in the Region and Branches
Provide direct management of key functional managers in the business unit: Sales, Technical and Regional Admin Teams.
Indirect reporting line of Operations, Finance and HR Teams within the matrix structure.
Report key results to corporate offices.
Engage with all stakeholders in broader organizational strategy planning and execution
Oversees key projects, processes and performance reports, data and analysis.
Develop and maintain a wide network of relationships throughout the business to instill a collaborative culture
Implement localization including Community Social Media, CCTV and other key localization steps in the area.
Operations:
Accountable to maintain quality, service and outputs related to a work in the region (alarm monitoring services, contact centres, armed response, guarding etc.) in compliance with policy and procedures.
Oversee key projects, processes, and performance reports.
Identify and solve immediate operational problems within team environment and escalate unresolved issues for resolution as and when required.
Ensure effective operations management service delivery, ensuring compliance with identified service practices, principles, and processes.
Monitor operations for efficiency, provide feedback to team and serve as a point of escalation for challenging operational issues.
Visit client sites on an ongoing basis.
Play an active role in escalated customer complaints
Develop and maintain client relationships to enhance customer service.
Resolve and escalate customer complaints within the set time frames.
Health and Safety (EHS):
Contributes to achieving regional EHS targets
Support, encourage and assist with instilling a Zero harm culture across the business
Ensure required EHS standards and targets are communicated, executed upon and achieved
Ensure that method of work statements is in place for relevant activities identified under direct management
Customer Service:
Ensure an integrated marketing plan is in place.
Create, Communicate, and deliver value for our customers.
Ensure product variety
Ensure pricing effectiveness
Effective coverage of the brand through different channels.
Identify value, determine our customers significant needs, what they most value and build long-term relationship.
Competencies, Skills and Attributes:
Autonomous decision making,
Business acumen,
Communication proficiency,
Problem Solving/Analysis,
Project Management, Strategic Thinking,
Budgeting and forecasting,
Analytical Skills, Negotiation skills, Relationship building
We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.
Apply here//https://ln.run/RRYKD